In order to keep your trading accounts safe, please study these instructions carefully and follow their recommendations.
Funds in trading accounts with Exness Group are secured using both standard security methods (passwords) and an additional security system (confirmation via email or SMS message).
Currently, your username to sign into the Exness website is the email address you used when registering. Please carefully protect your email address from unauthorized access!
Never disclose the password to your Personal Area to third parties in order to avoid a hacker gaining access to it. Technical support personnel from Exness do NOT have access to your Personal Area, and they are NOT authorized to ask you for the password to your Personal Area. An Exness employee may only ask you for your telephone password, which is used to identify you. In order to give access to a particular account to third parties (for example, investors), use the account's investor password. This password does not allow account settings to be changed, or transactions or fund transfers to be executed in your name.
Never disclose confirmation codes sent to you via email or SMS message (depending on the type of security chosen).
We strongly recommend saving the password to your Personal Area in a separate file on some dedicated external media (USB flash drive, CD, etc.) stored in a safe place, and deleting it from your computer.
If you suspect you have become a victim of fraud, please immediately contact technical support via Live chat or by email at email@example.com.
As stated in our Client Agreement, communication between the Client and Exness may take place by means of:
Exness does NOT use the following forms of electronic communication as official communication channels: ICQ, Yahoo Messenger, Skype, etc. Any email sent from a domain other than exness.com is NOT an official message from Exness, even if the sender's address contains "Exness." Information received from such email addresses does NOT have any relation to the Company.
Dear Client, We hope that the recommendations above will be useful to you. Exness does everything possible to ensure the security of your funds. However, without your cooperation, we can't fully guarantee the security of your Personal Area.
If you refuse to follow the security requirements, you must be aware that you are fully responsible for the safety of the funds in your accounts at Exness.