Trading in CFDs and generally leveraged products involves substantial risk of loss and you may lose all of your invested capital.

FAQ

  • 1. General information about the EXNESS Group
  • 2. Opening a trading account
  • 3. Personal Area
  • 4. Replenishing your trading account and withdrawing funds
  • 5. Trading
  • 6. Hardware
  • 7. Partnership
  • 8. ECN
When is technical support available?

Technical support is generally available 24/7. Technical support is currently available in 13 languages according to the following schedule:

Supported languages Specialist availability
English, Russian, Chinese Monday — Sunday
Round-the-clock
Tamil, Bengali, Indonesian, Hindi, Malay, Farsi, Arabic, Urdu, Vietnamese, Thai Sunday — Friday
23:00 - 23:00 (GMT+0)

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Which jurisdiction should I choose for my trading account? What's the difference between an account at EXNESS LIMITED and EXNESS (CY) LTD?

By choosing an account under the jurisdiction of EXNESS LIMITED, you get a simpler Personal Area registration procedure and a large selection of payment systems to make deposits and withdrawals. For accounts under the jurisdiction of EXNESS (CY) LTD, the registration procedure is more difficult and fewer payment systems are supported. These restrictions are a result of CySEC requirements.

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What licenses does EXNESS Group have?

EXNESS Group has the following types of licenses:

  • A license to perform in investment activities, which was issued by the Cyprus Securities and Exchange Commission (Authorization No. 178/12);
  • A license to trade financial instruments, commodity derivatives, and other securities, which was issued by the International Financial Services Commission (IFSC/60/315/TS/14).

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Is the EXNESS Group a tax agent?

The companies that belong to the EXNESS Group do not act as tax agents for their clients. Thus, the clients themselves calculate and pay personal income tax based on the laws of the nations of which they are citizens.

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How I start working with EXNESS?

Before you begin, we recommend that you review the Client Agreement and its appendices.

After reviewing these documents, you can open a trading or trial account, upload color photos of documents to verify your identity and address, install a trading terminal, fund your account, and start trading.

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Do I need to sign any documents before I start trading?

Opening a trading account is only possible after you have reviewed and accepted the public offer agreement (the Client Agreement and all of its appendices) while registering a Personal Area. Accepting these documents signifies that you fully and completely understand all of the conditions of the Client Agreement and its appendices and that you accept all of the rights and obligations set forth in the Agreement. Signing a paper copy of the Client Agreement is not necessary.

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Do you have any restrictions on working with the citizens of any countries?

Unfortunately, at this time we do not work with clients from the United States, Japan, and Singapore.

Clients from EU countries, Norway, and Liechtenstein can only open accounts at EXNESS (CY) LTD.

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How does the EXNESS Group make a profit?

Our profit from trades in Mini and Classic accounts is built into the spread. In addition, the Company earns money on the difference in swaps.

The Company’s profits on ECN accounts come from the commissions paid by clients for each transaction, depending on its volume.

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When is trading available?

Trading begins Sunday at 21.00 p.m. server time and ends Friday at 22.00 p.m. server time. Information about the trading schedule on holidays is published in the "News" section of the official website.

Please note!EXNESS aggregates quotes from several providers. Consequently, the start and end times of trading for certain instruments may differ from those listed above.

In the first hours after trading begins and several hours before it ends the frequency of incoming quotes may also change. These periods are generally no longer than 1-2 hours. This is due to decreased liquidity and is an entirely normal consequence of market behavior.

Please consider these circumstances in your trading strategies.

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What is your server time?

The company's server time is GMT+0. This is the most convenient time, because clients and partners from around the world use EXNESS' services.

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2.1. Account registration
How do I open a trading account?

To open a trading or trial account, please click here.

For MT5 you will need to register a trial account through the terminal, but you will not be able to use the authorization data (login and password) previously used for MT4.

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Can I open several accounts with the same data and a single IP address?

Yes, you may open as many accounts as you need for trading using a single IP address and identical data.

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How do I open a corporate trading account at EXNESS?

A corporate account can only be registered at EXNESS (CY) LTD.

To do this, please do the following:

  1. Open a personal trading account at EXNESS (CY) LTD;
  2. Verify your identity;
  3. Download a PDF application in your Personal Area or by clicking this link;
  4. Complete the form and prepare the documents mentioned in the form;
  5. Send your application to {{ emailsupport }}. Be sure to specify your personal trading account number and attach the completed form and scanned copies of the required documents.

After your application has been reviewed, you will receive either a notice that your corporate account at EXNESS (CY) LTD has been opened or a request for clarification regarding your application.

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2.2. Some types of accounts available
What are the advantages of Classic accounts?

The advantage of the Classic accounts is that the spreads are tighter than for Mini accounts. In addition, they offer the opportunity, at the dealer’s discretion, to access to the interbank market and submit a single trade or a batch of trades to be executed directly on the interbank market.

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What are metal-currency accounts?

You can find all the information you need on this question here.

To make it easier to monitor your account and how it changes in value, we created a special group of quotes in MT4. The group is called "MBC". Quote data is not used for trading, but serves as an indicator, making it possible to track changes in the value of a deposit in the aggregated metal-currency basket. For this, you must multiply the account equity by the quote value that corresponds to the chosen metal-currency basket.

The following is an example of a calculation of investment income for a basket consisting of 2 currencies in MBA:

Suppose that according to quotes on 01/09/2011 the EURUSD exchange rate was 1.29000. The cost of a currency unit in a dual-currency basket would be (in USD):

1 MBA=0.5USD + 0.5EUR=0.5 + 0.5 х 1,2900=1.14500 USD.

Therefore, the MBAUSD exchange rate was 1.14500.

Thus, a deposit of 1,000 USD would correspond to a deposit of 1,000/1.14500 = 873.36 MBA.

Suppose that on 4/8/2011 the EURUSD exchange rate was 1.4900. Accordingly, the cost of a currency unit in a dual-currency basket (in USD) would change as follows:

1 MBA = 0.5 USD + 0.5 EUR = 0.5 + 0.5 х 1.4900 = 1.24500 USD

The new MBAUSD exchange rate was 1.24500.

Converting currency in the dual-currency basket into USD at the new exchange rate yields: 873.36 х 1.24500 = 1087.33 USD, i.e. the account equity increases to 1087.33 USD.

Therefore, the investment income for 3 months is 87.33 USD or 8.73%.

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If I deposit my metal-currency account by $100, in what currency will my funds be displayed?

By opening a metal-currency account with the EXNESS Group you are in fact choosing a special account currency called MBB, which is a specific ratio of the four primary precious metals: gold, silver, platinum, and palladium. The rate for this currency depends upon the market price for the corresponding metals.

Your trading account's balance will be displayed in this currency in your Personal Area and the terminal. There are no differences between trading on a metals account and trading on a currency account, such as a USD account, because you can work with the very same instruments.

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2.3. Security types
What types of security are available? How do they work?

Security through email confirmation (minimum security): when operations such as withdrawals, changing passwords, etc. are initiated on a client's account, a message containing a unique confirmation code is sent to the email address he or she provided during registration.

SMS confirmation (medium security): when making deposits/withdrawals or changing account settings a text message is sent to the mobile phone number provided during registration. It contains a unique code to confirm the requested operation.

Security through keyfile confirmation (high security): when operations such as withdrawals, changing passwords, etc. are initiated on a client's account, to confirm the requested operation he or she will be prompted to provide a special User Code that must be generated using the program, key files, and key password received during registration of his or her Personal Area.

In order to choose a security type, we recommend that you carefully review the Instructions for safely storing information.

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Can I change to something other than security through email confirmation?

You can change your security type in the "Settings" - "Security Type" menu of your Personal Area. Select your new security type and confirm your choice by entering in the corresponding field the code sent to the email address you provided during registration of your Personal Area. If you don't have access to this email account, then you cannot change the security type.

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My email account has been hacked and I use email confirmation. What should I do?

Email confirmation is the least secure method of account security offered by the Company. When choosing this type of security, the Client assumes responsibility for the loss of his or her email account credentials. If the email account provided during registration is hacked, criminals will gain full access to the funds in the trading account.

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I lost my phone/broke my SIM card and have SMS security. What can I do?

Please contact your mobile phone operator to recover your SIM card.

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Can I change to something other than security through Keyfile confirmation?

You can change your security type in the "Settings" - "Security Type" menu of your Personal Area. Select your new security type and confirm your choice by entering in the corresponding field the code generated using the application, key files, and key password received during registration of your Personal Area. If you don't have access to these files, then you can't change the security type.We advise you to open a new account with a different type of security.

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I accidentally deleted my Keyfile and Code generator. What can I do?

Please contact technical support for assistance with this question.

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How do I ensure that the funds in my account are safe?

We offer several types of security. You may select the most reliable type, with the highest security level - the Keyfile type of security.

Protection is provided by an encrypted key file that can be stored on a removable drive.

We recommend that you review the Instructions for safely storing information.

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Can I change to something other than security through SMS?

You can change your security type in the "Settings" - "Security Type" menu of your Personal Area. Select your new security type and confirm your choice by entering in the corresponding field the code sent via text message to the phone number you provided during registration of your Personal Area. If you don't have access to this phone number, then you cannot change the security type. In this case, we recommend that you register a new account with a different security type.

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3.1. Authorization in a Personal Area
How do I register a Personal Area?

To register a Personal Area you must open a trial, a trading or a contest account.

When you register a Personal Area you can choose which company in the EXNESS Group you want to partner with.

However, this will not prevent you from later registering and using a Personal Area with other companies in the EXNESS Group.

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What is a Personal Area?

A Personal Area is a trader's personal section of our website. It contains information about all of his or her accounts (trading, trial, and archived) that have been opened using the same email address. In his or her Personal Area a trader can make deposits, withdraw funds, take advantage of analytics, change the password, and select desired settings. To sign in to your Personal Area, follow this link.

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How do I sign in to my Personal Area?

To sign in to your Personal Area, follow this link. Please use the following credentials:

  1. Username: the email address you provided during registration of your Personal Area;
  2. Password: the password to your Personal Area, which you set during registration.

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I can't sign in to my Personal Area. What can I do?

Please be sure that you are using your email address as your username when signing in.

You should also check the following:

  • Your language setting.
  • Is Caps Lock on?
  • Have you entered any extra spaces?

Please recheck the letter you received from EXNESS during registration and verify all the information.

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Which email address and phone number did I use to register?

Please direct this question to our technical support team via Live Chat. You will need to provide your account number and phone password.

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Why didn't I receive a text message during registration?

Please verify that you entered the correct mobile phone number during registration.

Try sending several requests for an SMS code within a few minutes. We have several SMS gateways - if you don’t receive your SMS from one, it will definitely come from another. Otherwise, contact our technical support via Live Chat

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No email is sent to me during account registration. What should I do?

Please verify that the email address you entered during account registration is correct.

Also check the contents of your "Spam" folder.

Try to send several requests to receive an email over the course of a few minutes or contact our technical support via Live Chat for assistance

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3.2. Sections of the Personal Area
Where is the Deposit/Withdrawal section?

To make a deposit, you need to enter your Personal Area, using this link.

To withdraw funds from your account, please use this link.

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What's an agent link?

After registering a trading account, you will receive a unique agent link in your Personal Area. It looks like this: https://www.exness.com/a/Ze6y43L0.

You can publish your agent link on various websites. Traders that follow your link and open a trading account will be automatically designated as your signed-up clients in your Personal Area.

For each closed transaction performed by a signed-up client, a partner reward will be credited to a special account in your Personal Area.

You can find more detailed information about this question

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What is the "Partnership" tab for?

The "Partnership" tab shows the rewards you have received for transactions performed by the clients you've signed up. Click here to go to the "Partnership" tab.

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What is the "Monitoring" tab for?

The "Monitoring" tab is a section where you can configure settings that control how your account is seen by other users.

Account monitoring option is available on our website.

 

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What is the "Informers" tab for? What are informers?

An account return informer is a special graphic that shows your trading account's returns in real time. You can use the informer to attract potential investors by demonstrating the success of your trading strategy in trader communities.

On the "Informers" tab you can select an informer that displays your trading account's basic statistics and get HTML code to publish the informer to other websites.

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What is the "Feedback" tab for? How can I use it?

You can use the "Feedback" tab to contact our specialists with your questions and suggestions.

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3.3. Identification of documents, phone number, and email address.
How is the account verified?

When you register a Personal Area your phone number and email address are verified automatically. When you register you must upload documents to establish your identify and address in the Settings section of your Personal Area.

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How do I provide a document to establish my identity?

For identification purposes, in the Settings section of your Personal Area you must upload a color copy of a document that establishes your identity.  

The following file formats are supported:  jpeg, bmp, png; the maximum file size is 1 MB.

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How do I establish my place of residence?

To verify your address, in the Settings section of your Personal Area you must upload a color copy of a phone bill, electricity bill, or bank statement.

The uploaded document must contain information from one of the past three months; the payer details (full name, address) must be clearly visible and match your registration data.

The following file formats are supported: jpeg, bmp, png; the maximum file size is 1 MB.

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My documents are in a format that I can't upload to my Personal Area. What can I do?

If your documents are not in jpeg, bmp, or png format, you can send a scanned copy to our email address at {{ emailsupport }}. The maximum image size is 1 MB.

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Is identification of documents required? Can I make deposits, trade and withdraw funds without verifying my documents?

According to the Client Agreement, identification of documents is a necessary condition of our partnership.

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Why were my identity verification documents rejected?

The reason your documents were rejected along with instructions on what to do next are given in a prompt displayed in your Personal Area.

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3.4. Changing personal data and settings
How do I change or recover my account's trading password?

You can change your trading password in the Settings section of your Personal Area.

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Can I change my phone number?

To ensure the safety of our clients' funds, changing the phone number provided during registration is not supported.

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Can I change my email address?

To ensure the safety of our clients' funds, changing the email address provided during registration is not possible. You can open a trading account or a trial account in a different Personal Area using a different email address.

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Can I change my account type?

The account type that you selected during registration cannot be changed. We recommend that you register a new account.

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Can I change my account currency?

Changing the account currency is not supported.

We recommend that you register a new account with the desired account currency. If you currently have funds in the account, you can do an internal transfer to your new account. Internal transfers are made through your Personal Area. There is no commission for an internal transfer (for the first 10 internal transfers in a day). A commission of 0.01% of the transfer amount (but no less than 1 cent) is charged for making more than 10 internal transfers in a day. The entire amount will be automatically converted at the forex rate.

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What is leverage and how do I change it?

The ratio between your own funds and borrowed funds is called leverage. The terms "financial leverage" and "credit leverage" are also widely used. The size of the leverage in our company ranges up to 1:2000. Consequently, EXNESS Group's margin requirements are among the most flexible available to date. The amount of leverage may vary depending upon the amount of funds in your account. More detailed information is available here.

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What is an investor password and how do I change it?

Your investor password is used to give a third party (investor) access to an account to evaluate your trading strategy. Trading is not allowed when the investor password is used.

You can change your investor password in the Settings section of your Personal Area.

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What is a phone password? How can I change it?

Your phone password is a password you give to EXNESS employees during registration. It is subsequently used as one of the ways to identify you as our client.

You cannot change your phone password.

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4.1. Funding your trading account
How can I make a deposit to my trading account?

To make a deposit, you need to enter the Personal Area, using this link.

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How can I replenish my trial account?

To replenish your trial account, please click this link.

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What are the minimum and maximum amounts of the initial deposit?

The minimum initial deposit for each account type can be found on the website.

The maximum deposit depends solely upon the payment system you use to replenish your account (for bank cards the maximum deposit is $3,000).

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How do I make a deposit using wire transfer?

Wire transfer is available only in the currency of the state in which you are. In order to make a deposit using a wire transfer, in the "Settings" section of your Personal Area you first upload a color photo of a document that establishes your identity and then a color photo of a document that confirms the address of your residence. After your documents have been verified, the "Wire transfer" option will be available in your Personal Area. Complete all of the necessary forms and you will receive an invoice with the bank details of our account.

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How do I make a deposit using my bank card?

In order to make a deposit using a bank card, in the "Settings" section of your Personal Area you must first upload a color photo or a document that establishes your identity and then a color photo of a document that confirms the address of your residence.

After your documents have been verified, the "Credit card" option will be available in your Personal Area to make a deposit.

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How long will it take the funds to be credited to my account? How much is the commission?

The time it takes for the funds to be credited to the client account depends on the payment system used when making the deposit. A detailed description of the commissions and deposit times can be found on our website.

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Can I make a deposit using a debit card?

Yes. You can use a debit card to make a deposit, on the same conditions as with a credit card. To make a deposit using a debit card, you need to select the “Credit Card” type of operation in the Personal Area.

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The processing center declined my credit/debit card. What can I do?

You can try to make payment using a different email address. If this doesn’t work, you can try to make a deposit later, or contact your bank. Our company is not directly involved in the denial of client payments made using bank cards. When you initiate a deposit into your account, we send your request to our merchant services partner (counterparty company), which in turn sends all the information you enter on its website to the bank. This company and the bank verify the data for compliance with certain criteria, after which the request is approved (the payment is successful) or declined (the payment is unsuccessful). For more detailed information, we suggest that you contact the counterparty company’s support service.

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Can I withdraw/deposit funds on holidays and on weekends when the market is closed?

Yes, of course, working with our company you can make deposits or withdrawals on non-business days.

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When making my initial deposit, the system requests a User Code. What is it?

It means that you chose the Keyfile security type when you registered your account. When making your initial deposit, you need to generate a User Code in the Keyfile generator, using Key password.

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4.2. Withdrawals from your trading account
How can I withdraw funds?

You may only withdraw funds from your trading account in your Personal Area.

To withdraw funds, you need to use the same payment system you used to replenish your trading account.

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If I deposit funds to the account via a specific payment system, can I withdraw funds to other payment systems?

To withdraw funds from your trading account, you can only use the same payment system that you used to replenish your trading account.

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How can I make a withdrawal if I used different payment systems to make deposits?

In this case, the withdrawal is made as a percentage of the deposits. For example, if you deposit $100 into your account using Perfect Money and $40 using WebMoney, future withdrawals will be allocated as follows: 72% of the total amount can be withdrawn using Perfect Money and 28% using WebMoney.

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How can I make a withdrawal, if I made the deposit using a bank card?

If you replenish your trading account using a bank card (credit card, debit card), you will be able to withdraw your funds to a bank account. However, there are several important aspects here:

  1. You can make you first withdrawal of funds equal to the amount of the deposit by means of canceling the payment made using your bank card. The funds will be credited to your card.
  2. The funds in your trading account remaining after your first withdrawal, or credited to it as the result of successful trading, can be withdrawn to your bank account, but not until 30 days have passed from the date when you replenished your trading account using bank card.
  3. If you have not withdrawn any funds from your trading account for more than 90 days after you replenished your account using card, you will be able to withdraw funds to your bank account after 90 days.

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How long will a withdrawal from my trading account take? How much the commission will be?

The time required to withdraw funds from your trading account depends on the withdrawal method. More detailed information can be found on EXNESS official website.

98% of all withdrawals are automatic on most electronic payment systems. If the system accepted withdrawal and processed it automatically, you will receive money to your wallet within seconds.

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What payment systems work with the autowithdrawal system?

Payment systems compatible with autowithdrawal of funds: Webmoney, Moneybookers, Perfect Money, Payweb, Neteller, Ukash, FilsPay, RBK Money. You can find detailed information on the website.

In 98% of cases, withdrawals are processed automatically, while specialists carry them out manually in 2% of cases.

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I made a withdrawal to Webmoney using a batch code and assigned it 1-day validity. 24 hours have already passed and I have forgotten the code/not entered the code. What can I do?

In that case, the money will have been returned to your wallet. Please contact our technical support department through Live Chat or contact us at {{ emailsupport }} to provide your withdrawal ID, which will allow us to verify whether the payment has been returned or not. If the payment is returned, our Finance Department specialists will execute another withdrawal to your wallet.

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Can I withdraw funds when I have open positions in my trading account

Yes. But withdrawal cannot exceed free margin. If, in the event of a withdrawal of funds the margin is not sufficient, the withdrawal will be denied.

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I’m not receiving SMS during a withdrawal. What can I do?

Please wait a few minutes. If you don’t receive an SMS within 5 minutes, you need to send 3-4 repeat SMS requests at an interval of 2 minutes. Since EXNESS Group works with several SMS broadcast gateways, you will definitely receive your SMS. If not, you need to contact your mobile phone provider to look into the problem.

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4.3. Internal transfers between accounts
How can I make an internal funds transfer between two accounts?

You can make an internal transfer in the Personal Area.

An internal transfer is possible between accounts of the same type and Mini and Classic accounts, that are capable of being replenished by electronic payment systems.

Commission is not charged for internal transfers (if the number of internal transfers does not exceed 10 times per day). For more than 10 internal transfers per day the commission charged is 0.01% from the sum of money transferred, but not less than 1 cent.

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When are internal transfers not available?

Internal transfers are not possible, if the account has been replenished with a credit card. If a deposit was made by wire transfer, Skrill (Moneybookers), CashU, internal transfer is possible between personal accounts owned by the same client.

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How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?

In this case, you must use the payment system used to make a deposit in the account from which you carried out the internal transfer.

For example, suppose your "A" account was funded using WebMoney and you performed an internal transfer to "B" account . In this case, the owner of "B" account can withdraw funds from his/her trading account using the WebMoney.

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What can I do if I entered the wrong number/withdrew funds to a wrong trading account?

Please contact our technical support via Live Chat. We also recommend that you observe the following rules when performing internal transfers:

  • Be sure to verify the account number that the internal transfer is being sent to;
  • Pay attention to the notification that appears if you attempt an internal transfer to a trading account owned by somebody else! If an internal transfer is made to a trading account that has been added to the system for the first time, an appropriate warning is displayed.

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5.1. Terms of Trading
Where can I find the list of trading instruments and their spreads and swaps?

This information is available at the following link: Contract specifications.

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Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?

The spread for specified quotes is dynamic and may differ from the table values reflecting the minimum or average levels. Since the spread depends on market conditions, it can exceed the average values. The spread usually expands when important news is released or during the transition between trading sessions. However, this expansion is generally short-lived.

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How can I calculate the margin, swap and price of a point?

There is a tool on the site to calculate these values "Trader's Calculator".

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What types of orders does the EXNESS Group use?

Order is the term used for a client's instruction to a brokerage to carry out any trade. There are two basic types of orders in the terminal: market and pending. In addition to these, there are separate considerations for “Stop Loss” and “Take Profit” orders.

Market Order is an instruction to a broker to buy or sell a financial instrument. The result of the execution of this order is the completion of a sale-purchase transaction. The price of the transaction is determined by the type of execution, depending on the type of instrument. In general, buying takes place at the demand (Ask) price, and sale at the offer (Bid) price.

Take Profit is designed to lock in profit when the price of a financial instrument has reached a predicted level. Execution of this order completely closes the transaction. It is always associated with an open position or pending order. This order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions. Also keep in mind that with market execution, placing a Take Profit order is only possible after opening a position.

Stop Loss is used to minimize losses in the event that the price of a financial instrument begins moving in a losing direction. If the price of the instrument reaches that level, the position is completely closed automatically. Stop Loss is always associated with an open position or pending order. The order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions.

Take Profit and Stop Loss levels are set for a position based on the previous order (market order or activated pending order). In other words, the stop level for each subsequent order for a single position replaces the previous levels. Triggering Take Profit and Stop Loss orders leads to complete closure of a position.

You can use Trailing Stop to automatically move a Stop Loss order with the price.

Trailing Stop - is one of the most efficient instruments for maximizing profits. This type of order is very handy in trades, when it is impossible to track the changes in the status of the market. It is a Stop Loss management algorithm in which MetaTrader "raises" a Stop Loss order, given X points of profit. The Trailing Stop is used for open positions and is not hosted on the server, but on the client terminal.

Pending Order is an instruction to the brokerage to buy or sell a financial instrument in the future under specific conditions. The following are the types of pending orders available:

  • Buy Limit is a trade order to buy at a price equal to or lower than the order's "Ask" price. In this case, the current price level is higher than the value specified in the order. Usually, orders of this type are placed in anticipation that after the price of an instrument has fallen to a certain level, it will start to rise;
  • Buy Stop — is a trade order to buy at a price equal to or higher than the order's "Ask" price. In this case, the current price level is lower than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will surpass a certain price and continue to rise;
  • Sell Limit — is a trade order to sell at a price equal to or higher than the order's "Bid" price. In this case, the current price level is lower than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will start to drop after rising to a certain level;
  • Sell Stop is a trade order to sell at a price equal to or lower than the order's "Bid" price. In this case, the current price level is higher than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will reach a certain price level and continue to drop.
  • Buy Stop Limit* — is a type of order combining the first two types, acting as a stop order for the placement of a limit order to buy ("Buy Limit"). As soon as the future "Ask" price reaches the value specified in the order, a "Buy Limit" will be placed at the level specified in the order. In this case, the current level of prices is lower than the price to be set in a pending order.
  • Sell Stop Limit* — is a stop order for the placement of a limit order to sell ("Sell Limit"). As soon as the future “Bid” price reaches the value specified in this order, a “Sell Limit” order will be set at the level specified in the order. In this case, the current level of prices is higher than the price at which a pending order will be set, and the pending order's price will be higher than the level of its placement.

* Only available in MT5

To learn more about the types of orders supported, please follow this link.

In addition, you can get detailed information by downloading Client Agreement and carefully reading it.

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How can I place a Stop Loss/Take Profit?

When opening a position, you can establish these levels in special windows.

After opening a position, you can set these levels in the following way:

Choose the required open position, right click on it, select “update or delete order” and set the required parameter.

Stop loss Take Profit

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At what distance from the price can Stop Loss / Take Profit orders be placed?

For pending orders, the placement of Stop Loss and Take Profit is possible at a distance no closer than the level of the spread, in relation to the opening price.

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Are Stop Level и Freeze Level available?

Stop Level - is the distance (in points) closer than which a pending order relating to the current price cannot be placed. The values for Stop Level for different trading instruments in EXNESS are provided on the page Contract specifications.

Freeze Level is not available in EXNESS Group.

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What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?

Trailing Stop is an option to automatically move the Stop Loss level after a transaction becomes profitable.

In order to place a Trailing Stop order, select an open position in the “Trading” tab in the "Terminal" window. Right-click on the selected position. A shortcut menu will appear where you can set the level of the trailing stop.

A Trailing Stop works in the trader’s terminal, not on the brokerage’s server, so it is inactive if the terminal is closed.

Trailing Stop

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What is a Stop Out/ Margin Call?

Margin Call is a message with a demand to deposit additional funds to avoid a Stop Out or to close losing positions, if the equity/margin ratio reaches a certain level.

Please note that we reserve the right to close a position if the Margin Call level is reached.

Stop Out is the forced closure of an order, when the equity/margin ratio is less than a certain level, to avoid a situation in which the client would owe the company money due to a negative fund balance of the trading account. Given several open positions, the greatest loss-making position is forcibly closed first.

Stop out и Margin call levels for different types of account are provided on the page of account registration.

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What types of order execution does the EXNESS Group use?

The type of execution depends on the account type and the type of the financial instrument:

- if CFDs on currency pairs are used:

  • for Mini and Classic accounts — instant execution or market execution at option. Instant execution is a technology allowing traders to trade on so-called “hard” quotes. This means that if you confirm your desire to buy or sell currency at this specific price, a company can no longer offer you a different price and are obligated to execute the transaction at the price you specified, if the price is up-to-date when the order is processed. Market execution (execution on the market) is a technology that allows trader to give orders to buy/sell financial instruments at current market quotes. This type of execution is available for 36 currency pairs marked with the suffix "k" in MetaTrader terminal.
  • for ECN accounts — market execution. As with the “Instant Execution”, this type does not in any way determine the speed at which your requests are processed; it is a principle according to which you enter the market;

Market execution is used for CFD on futures orders.

Informaton on the types of execution can also be found on our website here.

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What are the trading commissions when trading in the Forex market?

No commissions are paid for forex trading in Mini and Classic accounts. For ECN accounts commission is calculated in proportion to the volume of a trade operation, based on the following: 25 USD per 1 million USD of trading volume. Commission is charged when a transaction is opened for both directions of the transaction (round turn).

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Does the maximum amount of leveraging depend on the amount of funds in my trading account? Can I set the amount of leveraging?

Leverage will automatically be adjusted up or down as the client’s account equity changes, in accordance with this table.

For Mini and Classic accounts:

Funds, USD Maximum credit leveraging
0 - 2999 1:2 000
3 000 — 9 999 1:1 000
10 000 — 19 999 1:600
20 000 — 49 999 1:400
50 000 — 199 999 1:200
From 200 000 and more 1:100

 

For ECN accounts:

Funds, USD Maximum credit leveraging
0 — 200 000 1:2 00
from 200 000 and more 1:1 00

The maximum leverage can be changed in yourPersonal Area. For this purpose, the level of the free margin in your account must be over 10 USD.

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What are Level II quotes and how can I gain access to them?

Level II quotes allow a trader to analyze market depth when trading in primary currency pairs.

Thanks to them, traders may be granted access to market makers’ quotes and those of major institutional forex players, as well as to see the depth of the market forming five positions and including data on the five highest Bid prices and five lowest Ask prices, as well as available volumes for each of the prices.

In other words, EXNESS provides its clients with the opportunity to see the demand and more accurately predict its possible pressure on the current best Bid and Ask prices, as well as the strength of potential resistance to a drop or growth in price.

To view Level II quotes in MT4 terminal we recommend you to use EXNESS OneClickTrader script, which you can download here.

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Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?

The EXNESS company has no restrictions on the use of advisors and trading strategies.

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Is it possible to trade in oil with the EXNESS Group?

EXNESS Group gives an opportunity to trade in CFDs on futures, the underlying asset of which is oil. You can find the names of futures here.

Months Execution of Futures Contracts
F January
G February
H March
J April
K May
M June
N July
Q August
U September
V October
X November
Z December

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If an oil trade is terminated, how do I close the order?

Please contact Technical Support and provide your account number and the number of the order, and it will be closed by our specialists.

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How is SWAP applied?

SWAP is applied for various tools, in accordance with the Contract specifications.

To calculate the amount of SWAP that applies to the particular parameters of a transaction, you can use the trader's calculator.

The following table sets out full details as to how SWAP is applied to accounts at EXNESS.

Application of SWAP at EXNESS Group:

Day Time applied (GMT +0) Amount of swap
Monday 22.00 Standard
Tuesday 22.00 Standard
Wednesday 22.00 Triple
Thursday 22.00 Standard
Friday 22.00 Standard
Saturday - -
Sunday - -

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What is a swap-free account?

EXNESS has created special swap-free accounts for residents of Islamic countries. On swap-free accounts there is no daily crediting / withdrawal of funds / losses related to swap-operations. Thus, the client does not receive any extra income and does not suffer any extra losses.

These accounts are opened automatically: the system identifies which clients are residents of Islamic countries, based on the passport data and telephone number stated in the client's personal data, and attributes to this account the status "swap-free".

Any client who is a permanent resident of an Islamic country may alter the state of his trading account to "swap-free". In order to do this, in addition to having their passport data checked, clients must also have their mobile telephone checked.

Attention! Clients are found to have abused the "swap-free" status attributed to their accounts, the EXNESS Group shall retain the right to cancel this status on all of the client's trading accounts and apply swap to the account, covering the entire period during which the client has used the "swap-free" status. Improper use in this case is, including but not limited to, a situation where a large portion of the transactions on the client's trading account has a negative swap, which is not levied by the EXNESS Group, in accordance with the "swap-free" status.

Further information about this can be obtained by contacting the EXNESS technical support service.

Note that the "swap-free" status is not available for Forex ECN accounts. For these accounts, all operations involving the application of swap will be carried out in full.

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What do the suffixes mean in the names of certain trading instruments?

A suffix in the name of a forex trading instrument may indicate the type of account required to trade the instrument as well as the type of order execution used for the instrument. The following table lists all of the suffixes used in the names of forex instruments and indicates the corresponding types of accounts and order execution:

Suffix Account type Execution type Example of a trading instrument Name of the symbol group in the MT4 terminal
no suffix Classic Instant execution AUDGBP Forex_Classic
- m Mini Instant execution EURUSDm Forex_Mini
- k Classic, Mini Market execution AUDCADk Forex_MarketEx
- e ECN Market execution CADJPYe ECN
- f Classic, Mini Market execution USDCADf Forex_Fixed
-c Cent Instant execution EURGBPc Forex_Cent

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How is the trading volume calculated for an account?

The concept of "trading volume"

An account's trading volume is the sum of all the transactions closed on the account, expressed in USD. Trading volume accounts for both directions required to close a transaction, i.e. the operations to "open" and "close" the transaction.*

The transaction volume is determined using the formula:

transaction volume = lot x contract size

Transaction type

Several types of transactions are possible on a trading account:

  1. A transaction is opened for a certain volume and closed for the same volume.
  2. A transaction is opened for a certain volume but closed for a smaller volume (partial closure).
  3. A transaction is opened but not closed.

Let us consider some examples of how to calculate the trading volume for various transactions completed on the same trading account. We will find the total trading volume for the account:

1) A trader opened a transaction with an order to Buy 1 lot of EURGBP, and then after some time closed it with an order to Sell 1 lot of EURGBP. The EURUSD exchange rate is 1.35000.

The transaction volume at opening is 1 x 100,000 = 100,000 EUR.

The transaction volume at closing is 1 x 100,000 = 100,000 EUR.

We convert EUR to USD at the current exchange rate at the time of the transaction.

100,000 EUR = 100,000 x 1.35000 = 135,000 USD.

Consequently, the volume of both transactions (opening and closing) is 135,000 USD.

The transaction's trading volume in both directions (round turn) is 135,000 USD + 135,000 USD = 270,000 USD. This is the value added to the account's total trading volume.

2) The trader opened a transaction with an order to Sell 1 lot of USDCHF and then after some time partially closed it with an order to Buy 0.6 lot of USDCHF.

The transaction volume at opening is 1 x 100,000 = 100,000 USD.

The transaction volume at closing is 0,6 x 100,000 = 60,000 USD.

Considering that both directions of the transaction's closure are included in the trading volume, 60,000 USD + 60,000 USD = 120,000 USD is added to the account's total trading volume.

3) The trader opened a transaction with an order to Sell 3 lots of GBPUSD and keeps it open. The GBPUSD exchange rate is 1.57000.

The transaction volume at opening is 3 х 100,000 = 300,000 GBP.

We convert GBP into USD at the current exchange rate at the time of the transaction.

300,000 GBP = 300,000 x 1.57000 = 471,000 USD.

The transaction remains open. Accordingly, the volume of the open transaction is not included in the account's total trading volume.

To get the account's total trading volume, find the sum of all of the volumes of all the account's closed transactions:

The account's total trading volume = 270,000 USD + 120,000 USD = 390,000 USD = 0.39 million USD.

The total trading volume is usually expressed in millions of USD.

* in some bonus programs and contests, trading volume means the cumulative trading volume for closed transactions in one direction (per side). An appropriate explanation is included in the description of the program or contest.

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5.2. Trading Platforms
What trading platform is used at EXNESS? Where can I download the terminal?

At present, we are offering two trading platforms for trading: MT4 and MT5. МТ4 can be used for trading in both trading and trial accounts.

МТ5 is only used for trading in a trial account.

To install the terminal, please use the following link.

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How do I install the МТ4/МТ5/Multi (instructions for PC) Trading Platform?

To install the terminal on your computer, you need to visit this link.

For installation on the operating system Windows, it is necessary to download and launch the installer.

If you have Linux or MacOS installed, you can only install the terminal using a Windows emulator. In Linux this is Wine. In Mac OS X this is VMware Fusion, Parallels Desktop, Virtual Box, Wine.

Manual setting of platforms for Linux (Ubuntu versions 9.10, 10.04):

For Linux (Ubuntu), after installing MT4, move the file mfc42.dll into the folder C:\\windows\system32 of Wine emulator.

This file can be downloaded via this link.

MT4:

  1. You will need to have the Wine (Windows emulator) package installed.
  2. You will need the special library for MT4 to work properly under Wine.

If you don’t have the Wine package, first install Wine 1.3. You can do this using the terminal and the "sudo apt-get install wine" command, without the quotes. You will need administrator rights to execute the command.

After installing the emulator, click “Wine” on the main menu Winetricks => ''Select the default Wineprefix'' =>''Install a Windows DLL or component'' => Select vcrun6 (mfc42, msvcp60, msvcrt) and press OK, then install all components.

Then download and install the terminal.

At this stage, you may run into problems:

  1. By default MT4 will open via the Archive Manager, in which case you should right-click the installation file mt4setup.exe, select Properties, and on the "Open with" tab, select Wine.
  2. You may receive an error message stating that the “.exe is not executable". In this case, right click on the installation file, select Properties, go to the "Rights" tab and tick the "Allow execution of the file as a program" box.

MT5:

Installing МТ5 on Ubuntu requires upgrading Wine to version 1.3 (МТ4 works on earlier versions).

  1. First you need to update the list of repositories by typing in the Terminal the command: "sudo add-apt-repository ppa: ubuntu-wine/ppa". Executing all of these commands requires an administrative password.
  2. You must update the changes by typing the command: "sudo apt-get update".
  3. Then update to version 1.3 of Wine, which will delete the previous version of the package. Execute the command: "sudo apt-get install wine1.3".
  4. Next, you should check whether this version of Wine was installed by typing: "wine—version". If the system returns wine-1.3. xx, it has been installed correctly.
  5. You may need to update the changes by typing the command: "sudo apt-get update".
  6. Download Terminal.
  7. Install MT5 as a normal .exe file.

MT5 will then connect to the MetaQuotes server for an update, downloading and installing all required files.

 

Multi:

  1. First, install Wine (Windows emulator).
  2. Download MultiTerminal.. Right-click on the file and choose "Open with Wine Windows Program Loader". Select folder for installation and the program will install itself.
  3. By default, the platform will offer to connect to a trial account. To connect to a real trading account, you need to select the correct server in menu "Tools"-"Settings".

Automatic installation of the МТ4 platform for Linux (Ubuntu versions 9.10, 10.04):

  1. Download an installation file exnessmt4.run from the EXNESS website here.
  2. Make this file executable (enter in the console the following command: chmod +x exnessmt4.run).
  3. Run the file (enter in the console the following command: ./exnessmt4.run).
  4. After you have run the file, the installation process of the terminal should start, and you will see a window installer. To install the terminal, follow the installer's instructions.
  5. In order to save all the changes applied to the system, restart you computer after the platform installation.
  6. After your computer restarts, you will see a terminal icon on your desktop. Click it to launch the terminal.

Installation of the MT5 platform for Mac OS X:

  1. Download the MetaTrader 4 at the following link.
    Please note: The size of the file exceeds 200 MB. Before starting the installation, make sure that you have enough free space on your hard drive and a good Internet connection speed.
  2. Open the ''MetaTrader 4 EXNESS.dmg'' file after its loading.
  3. Drag the icon MetaTrader 4 EXNESS as shown in the picture.
  4. Run the MetaTrader 4 EXNESS trading platform.
    Please note: the first time running can take more than one minute.
  5. Customize the trading terminal according to the Expert Advisors, indicators and scripts. For this:
    • open ''Finder'' and hover the mouse over ''Applications'';
    • find the MetaTrader 4 EXNESS file and right click on it. Then choose ''Show Package Contents'';
    • open «drive_c» folder and setup your Expert Advisor in the folder Program Files/MetaTrader — EXNESS/experts or any other suitable folder;
    • restart the trading terminal MetaTrader 4 EXNESS.

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Do you provide the trading platform for mobile phones and, if so, where can I download it?

Yes, we provide a trading platform for mobile phones. A mobile terminal may be installed on smartphones which are running Android, iOS (iPhone/iPad), Windows Mobile, Windows Mobile SE, and on Blackberry.

You can download the appropriate version from the following links:

You can find all of the information on this issue by following this link..

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Please list the addresses of the EXNESS Group's available trading servers.

MT4:

Addresses of servers for trading accounts
Exness-Real (mt4real1.exness.com:443)
Exness-Real2 (mt4real2.exness.com:443)
Exness-Real3 (mt4real3.exness.com:443)
Exness-Real4 (mt4real4.exness.com:443)
Exness-Real5 (mt4real5.exness.com:443)
Exness-Real6 (mt4real6.exness.com:443)

Addresses of servers for  trial accounts Exness-Trial (mt4trial1.exness.com:443)
Exness-Trial2 (mt4trial2.exness.com:443)

MT5:

Addresses of servers for trial accounts
mt5trial1.exness.com:443

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How do I install Expert Advisors and indicators in my terminal?

  1. In the Navigator window, open the Expert Advisors/User indicators list.
  2. Right- click on any Advisor/Indicator, call up the context Menu and select "Edit" (This will launch MetaEditor).
  3. In the Toolbox window select the "library" tab, and click "Experts/Indicators".
  4. Right click on any Expert Advisor or indicator, call up the context menu and choose Download. Specify the address of the installable advisor / indicator on the computer and download it.
  5. Close MetaEditor.
  6. Copy the advisor into the folder C:\Program Files\MetaTrader4\experts, and the indicator into the folder C:\Program Files\ MetaTrader4 \experts\indicators.
  7. Launch the terminal. The Navigator window will display your new Expert Advisors and indicators.

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Common problems and error types.

Quotes are not loading:

See a list of possible reasons below.

  1. You may have entered the wrong password or selected a password not corresponding to your account type. Please note that you should use different passwords for trading and trial accounts.
  2. You may also have selected quotes that do not match your account type. For Mini accounts the quotes must end in the small letter "m", e.g. EURUSDm, for ECN accounts the ending is "e", e.g. GBPUSDe; for Classic accounts such endings are not used, e.g. EURUSD. In addition, for Mini and Classic accounts there are available instruments with market execution, that are marked with suffix "k". They are part of the symbols group 'Forex_MarketEx''. You can find them in the following way: Market Overview — Symbols — group name that corresponds to your account type: Forex-Mini, Forex-ECN, Forex.
  3. You may have downloaded the terminal from a website other than ours. Please download the terminal from our website, as it is rooted on our servers. To do so, please follow this link.

Invalid login:

Please check the information in the fields under File — Login. You have most likely made a mistake when entering the data. This information was sent to your email address after the account was registered.

Incorrect password:

Please check the information in the fields under File — Login. You have most likely made a mistake when entering the data. When registering your account we recommend that you store your credentials in a safe place, because, for your security, we will not send you this information via email. If needed, you can recover your password by clicking here.

This information was sent to your email address after the account was registered.

Nothing is being downloaded, e.g. 0/0b is shown in the lower right corner:

Please make sure you typed the correct address of the server. The server address for your account was sent to your E-mail after registration, along with the login.

MT4:

Server addresses for trading accounts
Exness-Real (mt4real1.exness.com:443)
Exness-Real2 (mt4real2.exness.com:443)
Exness-Real3 (mt4real3.exness.com:443)
Exness-Real4 (mt4real4.exness.com:443)
Exness-Real5 (mt4real5.exness.com:443)
Exness-Real6 (mt4real6.exness.com:443)

Server addresses for  trial accounts
Exness-Trial (mt4trial1.exness.com:443)
Exness-Trial2 (mt4trial2.exness.com:443)

MT5:

Server addresses for trial accounts
mt5trial1.exness.com:443

Old Tick:

This error does not affect the trading process. It is possible there is a bad connection between the terminal and the server. Try deleting unused symbols from the terminal to offload the Internet channel or select another.

Common error:

You need to restart the terminal. If the error message is displayed repeatedly, please re-install the terminal.

Off quotes:

This error may occur due to low market liquidity. Trading may may closed for the instrument that you want to use on the terminal (this applies to CFD and Futures).

The trade stream is busy (146 ERR_TRADE_CONTEXT_BUSY):

For online trading, only one stream is provided for expert advisors to execute transactions, which is launched in the software trading context (context of automatic trading from expert advisors). Therefore, if this context is busy with any expert’s transaction, another expert cannot at this moment call trading functions due to error 146 (ERR_TRADE_CONTEXT_BUSY).

In other words, only one expert advisor can perform transactions at a time. All other experts trying to trade will be "stopped". The MT4 trading terminal may also display the message "Trade context busy" if an attempt to complete a transaction was unsuccessful, for example, where due to the temporary loss of connection to the trading server, the second order was sent by the client before the first one had been processed. In this case, the second request will be queued, and during this time the terminal will display the message "Trade context busy" when any attempt is made to complete yet another transaction. If you receive this error, please restart the terminal.

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5.3. Order Execution
How do I decrypt the comments on transactions and actions?

What does this information mean: D-WM-USD-100799?

D — deposit
WM — Webmoney
USD — the currency in which the deposit was made
100799 — transaction number

What does this line mean: W-MB-EUR-98454?

W — withdrawal
MB — Skrill (Money Bookers)
EUR — the currency in which the withdrawal was made
98454 — withdrawal ticket

What does this comment mean: so: 28.5%/43.9/154.0?

This line means that the transaction was closed by a Stop Out upon reaching a margin level of 28.5%. Moreover, equity was 43.9%, while the margin was 154.0%.

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What happens if there is a gap at the moment of order execution?

We guarantee no slippage for all pending orders executed 3 hours after the opening of trading on a particular forex instrument. If the price indicated in a pending order falls into the gap, and the difference between the first market quote (after the gap) and the price of the order will equal or exceed a certain number of points (gap level) on a particular instrument, the order will be executed according to the first market quote. In all remaining cases the order execution price will correspond to the price specified in the order.

The values for the gap level are provided in the table:

Currency pair Gap level, in points
EURUSD 8
GBPUSD 10
USDCHF 10
USDJPY 8
EURJPY 10
GBPJPY 15
AUDUSD 10
USDCAD 10
EURGBP 8
EURCHF 10
GBPCHF 12
XAUUSD 250
XAGUSD 40

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What happens if the transaction is executed on a non-market quote/spike?

We try to take all measures to prevent the likelihood of non-market quotations and spikes, so the chances of any transaction at a non-market quote are very small. If the order is accepted, all transactions, both with profit and with losses, will be canceled.

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Why can I not open new transactions on Friday evening?

This is due to forex trading hours: Sunday, 22:00 GMT+0 – Friday, 21:00 GMT+0.

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Is margin applied to hedging/locking? If so, how do I calculate it?

When hedging/locking forex instrument positions on Mini and Classic accounts, the margin does not apply (it equals zero). More detailed information can be found here. On ECN accounts, the margin for hedging/locking positions is fully applicable.

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How frequent is slippage?

No slippage is guaranteed for practically all pending orders executed at least three hours after opening of trading on a particular forex instrument. If the price indicated in a pending order falls into the gap, and the difference between the first market quote (after the gap) and the price of the order will equal or exceed a certain number of points (gap level) on a particular instrument, the order will be executed according to the first market quote. In all remaining cases the order execution price will correspond to the price specified in the order. For more information on this, please go here.

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The terminal displays quotes with five decimal places. Can I switch to 4-decimal quotes?

At EXNESS, we only provide quotes with five decimal places for most currency pairs. Trading using quotes with four decimal places is not possible for these instruments.

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What should I do if the EA cannot open/close a position and the error message "Invalid price" is repeatedly displayed?

Please set the maximum level of price deviation within the limits of several points. In addition, in order to ensure reliable functioning of the Advisor, we recommend that you use our VPS service and install the advisor on VPS hosting.

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Please list your company's server addresses

MT4:

Server addresses for trading accounts
Exness-Real (mt4real1.exness.com:443)
Exness-Real2 (mt4real2.exness.com:443)
Exness-Real3 (mt4real3.exness.com:443)
Exness-Real4 (mt4real4.exness.com:443)
Exness-Real5 (mt4real5.exness.com:443)
Exness-Real6 (mt4real6.exness.com:443)

Server addresses for trial accounts Exness-Trial (mt4trial1.exness.com:443)
Exness-Trial2 (mt4trial2.exness.com:443)

MT5:

Server addresses for trial accounts
mt5trial1.exness.com:443

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How can I access VPS hosting?

In order to request VPS hosting, your deposit must be at least 500 USD or its equivalent in another currency. To get VPS hosting, please send us a request at {{ emailsupport }} or contact us via Live Chat.

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Are there any restrictions on using VPS hosting?

The following restrictions apply to your use of VPS hosting: your total deposit must be at least 500 USD or its equivalent in another currency. Moreover, you may not independently install software on the remote terminal.

Note: VPS hosting may be suspended if there is no trading activity on your account for an extended period of time. Access may be restored after trading resumes (a new application must be submitted). VPS hosting is designed exclusively for trading on EXNESS servers.

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If I deposited 500 USD, can I access VPS? (If an amount of money on my account exceeds 500 USD after trading successfully, can I apply to get VPS hosting?)

You can only apply if your total deposit is at least 500 USD. If you received this money as the result of successful trading, you cannot submit a request for VPS hosting.

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Does EXNESS offer any additional services to clients using VPS hosting?

Yes, EXNESS offers the following additional services for free to clients using VPS hosting:

  • Connection of advisors, scripts, and indicators;
  • Installation of additional MT4 terminals and other software for trading at EXNESS;
  • Additional settings (system time, time zone, system language).

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How do I become a company partner?

All clients of EXNESS Group automatically become our partners immediately after registering a trading account and receiving an agent link, with which they can sign up their own clients.

This link is on the home page of the Personal Area and it looks like this:

https://www.exness.com/a/a2bcdefg

After a trader follows your agent link and opens a trading account, he or she will automatically be designated as one of your "signed-up clients" in your Personal Area. Additionally, a special account will be created in your Personal Area, into which your partner reward will be deposited for every transaction performed by each of your signed-up clients.

If desired, you can have the partner reward credited to a particular trading account in your Personal Area. To do this, use an agent link formatted as follows: https://www.EXNESS.com/a/%Account number%, where %Account number% is your account number.

Any EXNESS partner can use this link to attract clients and receive a partner reward. More experienced partners who successfully sign up new clients can achieve Introducing Broker (IB) status.

In order to become an Introducing Broker of EXNESS Group, you will need to fill out the appropriate application form on the website.

A major advantage of being an Introducing Broker is a higher reward rate (more than 30% of the spread) and the ability to receive rewards on trades performed by second-level clients.

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How to attract clients?

You can find detailed information here.

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How can I register a client using my agent link?

To do this, you need to provide the client with your agent link. This link can be found in your Personal Area.

Any client who uses your agent link to get to the EXNESS Group website and open a trading account will be automatically designated as one of your signed-up clients and his/her account number will appear in the list of clients in your Personal Area, on the "Partnership" tab.

The reward for trades performed by your signed-up clients will start accruing in your partner account as soon as they fund their accounts and start trading. If your client used the agent link for a specific trading account during registration, the reward will be deposited into the account indicated in the agent link.

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How is the partner reward calculated for trades on Mini accounts?

If your agent link is used to open a Mini account, you can receive more than 20% of the average spread on trades performed by your signed-up clients.

In this case, the reward is calculated using the following formula:

Reward amount = Commission size х Average spread in points х Price of a point

The commission size is determined individually based on the conditions of the partnership agreement.

You can find more detailed information here.

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How is the partner reward calculated for trades on Classic and ECN accounts?

When clients register Classic or ECN accounts using your agent link, the partner reward is calculated based on your partnership level and trading volume on these accounts. The reward is calculated once per day for all operations (the opening and closing of a transaction).

In this case, the reward for a single transaction is calculated using the following formula:

Reward amount = Transaction size in USD х Commission size in USD / 1000000

The commission size is determined individually based on the conditions of the partnership agreement.

You can find more detailed information here.

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How is the reward calculated for trading CFDs?

If a signed-up client completes a CFD for commodity futures, the partner reward size is fixed at 20% of the contract's commission for partners of all levels.

In this case, the reward is calculated using the following formula:

Reward amount = Commission size х Lot х Contract commission

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How can I increase the size of my partner reward?

You can increase the size of your partner reward by becoming an Introducing Broker. To do this complete and submit an application here .

Once your application has been approved and you become an Introducing Broker, your reward will begin to automatically change depending on the total trading volume generated by your signed-up clients and the individual conditions of your Partnership Agreement.

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Why can I not see the client who registered an account through my agent link?

A client account will not appear in your list of clients until you receive the initial reward for transactions he or she has completed.

To determine whether a client is "yours", you can always contact technical support using any convenient means.

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How is partner reward credited to my account?

The reward for transactions performed by your signed-up clients is credited once every 24 hours. Please note that it will take a little time to update the information in your Personal Area.

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Why didn't I receive some (or all) of the reward from my signed-up client(s)?

If you have any questions concerning receiving your reward, please contact us at {{ emailpartnership}} or contact client support.

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What is auto-referral? Can I receive a reward for my own transactions?

Auto-referral is a system in which a client acts as his own agent without signing up any other clients.

Auto-referral is prohibited at EXNESS. This means that you are not allowed to use your own agent link to register a new account in order to receive a reward for your own transactions. If we detect auto-referring, you will be sent a notice requiring the agent be changed to "0" and other measures, which you can read about in the "Introducing Broker" section on our website, will be taken.

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How do I change the agent?

In order to change the agent, you must contact technical support with your request. This will require that you provide your account number and phone password.

Then do the following and the agent will be changed automatically:

  1. Sign in to your Personal Area;
  2. Click on the link provided by the technical support specialist;
  3. In the appropriate field, enter the agent's email address or agent link. To sign up under a specific account, enter the account's agent link in the following form: https://www.exness.com/a/XXXXX, where ХХХХX is the agent's account number.

Note! The agent will be changed for all of your Personal Area's new trading accounts. The agent cannot be changed for existing accounts. Therefore, after changing the agent for your Personal Area, you must open a new account, which will be "attached" to the new agent, along with all other new trading accounts in your Personal Area.

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What is a second-level reward and how is it calculated?

Second-level reward is the reward received on transactions performed by clients who were signed up by your clients.

Second-level reward is calculated similarly to first-level reward. The only change is the commission size, which corresponds to the size of your commission for transactions performed by second-level clients.

NOTE! No second-level reward is accrued if the signed-up client is trading on Classic or ECN accounts. Second-level reward is also not earned on commodity futures transactions.

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Why am I not receiving a second-level reward?

Only Introducing Brokers receive a second-level partner reward. You can become an Introducing Broker by completing and submitting an application here.

If you are already an Introducing Broker, you may not receive your second-level reward if it is less than one cent.

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How do I open a representative office?

Complete an application here. Your application will be reviewed and you will receive an email response from the Partner Relations Department within 1 business day.

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How do I get a promotional website?

Complete an application here. Your application will be reviewed and you will receive an email response from the Partner Relations Department within 1 business day.

NOTE! This service is only available for our Introducing Brokers.

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How do I get a banner?

You can download HTML code for any of the banners here and add your own agent link to it. Enter your account number in the "Your Account" field, e.g. 1111 and click "Apply". Then you can use the snippets of HTML code in the fields below the banners. These codes will already include your agent link.

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What is a bonus coefficient?

When signed-up clients receive bonuses, a bonus coefficient, calculated using the following formula, is applied to the reward payable to the Introducing Broker:

Bonus coefficient = 1/(1 + "Client's current bonus percentage"/100%)

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What do the terms ECN and STP mean? How can I access the interbank market?

Electronic Communication Network (ECN) represents a floor or network in which the liquidity providers and individual traders complete transactions among themselves, without the middle man. ECN is often understood to mean the whole interbank market, but this is not entirely true. ECN is one of the ways to submit client transactions to the interbank market. The interbank market is a much broader concept that includes spot operations with delivery, in which dealers from two banks negotiate directly with each other.

Several liquidity providers, the so-called top-tier banks, are typically connected to an ECN, including the largest banks in the world: Deutsche Bank, Citibank, Barclays, UBS, HSBC, JPMorgan, Royal Bank of Scotland, Credit Suisse, Morgan Stanley, Goldman Sachs. At the root of the operating principles of any ECN lies a system of pairing orders: trading orders from all floor participants enter a common order database, and opposing orders are executed when their basic parameters (asset, volume, and price) match.

STP stands for Straight Through Processing, which is a way to connect to a liquidity provider, in which all the transactions are submitted only to this provider. A broker connected to an ECN through a single provider is still an STP broker. Although these brokers frequently refer to this category of accounts as "ECN", this is a case of different concepts being confused.

Thus, you could say that an ECN is a structure for connecting to the interbank market, which consists of several liquidity providers and in which brokerage companies use STP technology to interact with the liquidity providers.

Moreover, the interbank market is accessed using Reuters/Bloomberg platforms, where bank dealers directly offer quotes to each other and conclude currency contracts.

By our own ECN floor we mean a system to provide clients with the best quotes from several

liquidity providers and then submit each transaction to the provider whose price, including commission, was most competitive.

 

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What are the main advantages of the modern ECN system

  • Direct access to the interbank market;
  • No conflict of interest between brokers and traders;
  • Multilateral trading — options are selected automatically without contacting the liquidity provider directly;
  • Trader anonymity;
  • Ability to use leverage;
  • Ability to trade in smaller volumes;
  • Affordable for individuals;
  • Low commissions for trades;
  • Ability to place limit orders within the spread;
  • Tight spreads on major currency pairs and cross pairs.

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The EXNESS Group has several liquidity providers. How can you determine which one of them will execute a specific transaction?

The EXNESS Group offers clients access to the interbank market through an ECN, which is based on a software "aggregator" that coordinates the execution of client orders at the best prices from among several well-known liquidity providers connected to the "aggregator".

The transaction is executed by the liquidity provider that offers the best price for the specified volume at a given moment. Information about the liquidity provider, to which a transaction was submitted, is stored in our company's database. The client can be provided with this information upon request.

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What is a prime broker?

Prime brokers are top-tier liquidity providers. They include worldwide renowned financial conglomerates such as Barclays Capital, Morgan Stanley, Citibank, Deutsche Bank, Bank of America, and JPMorgan Chase. Prime brokers work with both retail traders and retail brokers as well as institutional clients. They are distinguished by their better conditions of order execution. However, they set higher requirements for both margins and initial deposits, which can be up to tens of millions of US dollars.

Prime brokers represent the smaller brokers in all transactions and regulate trades on their behalf. In order to obtain direct access to bank liquidity, retail brokers make agreements with a prime broker and, by extension, with dozens of leading world banks and ECN floors.

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How are transactions closed in the interbank market?

Transactions are closed in the interbank market by opening opposing positions of equal volume. For example, closing a 1-lot Sell transaction would require opening a Buy order with the same volume. 
Thus, many brokerage and ECN platforms do not allow hedging, e.g. opening opposing transactions of the same volume.

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If my transaction was opened with provider A, will it also be closed with provider A?

Not necessarily. Closing a transaction is, essentially, the process of opening an opposing transaction of the same volume. Transactions are closed by a software "aggregator" selecting the best price.
 The exception in our system is the execution of pending orders with the same provider when a market order is opened after the pending order has been activated. This is done to optimize the opening speed.

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What are "Level 2 quotes"?

An important analytical instrument in our ECN system is the combined order book ("Level 2 quotes"). These order books, presented in the form of a table, contain information on limit orders (placed by ECN floor participants) for specific trading instruments, namely order volumes and prices. From everything in the order book, the five best prices for buying and selling a trading instrument are displayed. In other words, a trader can always use the table to simultaneously see the five lowest "Ask" prices and the five highest "Bid" prices, along with the corresponding volumes, for an instrument in which he/she is interested.


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What is average-price execution (market order "fills order book")? Example calculation.

Average-price execution is only possible for a market order if there is enough liquidity in the order book. If there is not enough liquidity, the volume available from the order book is executed at the average price, while the remainder of the order is canceled.

After a trading order is placed, if the order book contains a position that is suitable in terms of volume and price, then both transactions (that of the trader and that entity holding the corresponding position) are executed at the price that is most advantageous to both parties. A company offering services on opening ECN accounts does not take any part in price setting. Its objective is to quickly select the best-priced opposing position. If the volume of the selected bid is insufficient to execute the trader's order at the best price, the shortfall is "made up" from other positions in the order book. In so doing, the trader's order is executed at the average price.

Calculation formula Average price = (Volume 1*price1 + Volume 2*price2+ Volume N*price N)/(total Volume)

Transaction to buy 150 lots (15 mln)

Order book:

  • 1.30869 (1,5 mln)
  • 1.30871 (2,25 mln)
  • 1.30872 (3 mln)
  • 1.30873 (3,75 mln)
  • 1.30874 (4,5 mln)

Average price: (1.30869*1.5 + 1.30871*2.25 + 1.30872*3 + 1.30873*3.75 + 1.30874*4.5) / 15

Average price: 1.308724

*Volume is measured in millions.

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How can I view order book prices in the MT4 terminal?

To view order book bids in the MT4 terminal we recommend to use EXNESS One Click Trader script, which can be downloaded here.

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Why does an order often execute at a price that differs from the one I saw in the terminal when it was opened?

The difference between an order's opening price and the price in the terminal (when the trading order is placed) is due to market execution. Absolutely all of the transactions in the ECN system are executed at the current market price, which may change while the order is placed in conditions of high volatility. Thus, an order opens at the current price that comes closest to the value indicated in the order window when the order is placed.
However, the lack of requoting in this type of execution compensates for slippage. Additionally, slippage may occur if the instrument does not have enough liquidity: for example, when the volume of a client's order exceeds that of a similarly-priced position in the order book.

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What causes "Off quotes" when trading on ECN accounts?

The main reason these errors occur is a lack of market liquidity for the selected trading instrument when the transaction is opened or closed.

Particular cases:

  1. A trader closes a partially executed order, leaving insufficient volume for open orders (less than 0.1 lot). Banks have great difficulty executing transactions smaller than 0.1 lot.

  2. The order from the provider "hangs" in an unstable state (pending cancel), which makes it impossible to close without intervention by specialists.

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Specific comments on terminal transactions using ECN accounts. XX/YY filled. Why was only half of my order executed?

If for any reason (for example, a lack of liquidity) an order cannot be fully executed within the allotted time, then it is executed partially, i.e. at the specified time, part of the order volume is executed, while the remainder of the order is canceled and a notification with an appropriate comment is sent to the client. The comment indicates that XX out of the initial volume's YY lots were executed.

ZZ|YY no liquidity.

If there is insufficient liquidity, the order will be executed partially. The non-executed volume will be displayed as a separate record in the history with the comment "ZZ|YY no liquidity".

XX/YY pt #xxxxxxx.

The terminal provides the ability to partially close a transaction manually. Afterward, the closed order will be displayed in the history with the given comment, where XX is the volume of the closed order and YY is the volume of the initial order. #xxxxxxx — number of the initial order. The comment also applies to partially-executed pending orders, including orders partially closed by Stop Loss and Take Profit.

Bank rejected

The comment is attached to a pending order if it is rejected while being submitted to the liquidity provider.

Bank canceled

The comment is attached to the order if it was previously submitted to the interbank market but rejected by the bank before or after execution. Moreover, more than 1 minute has past since the order was placed.

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Is there a limit on how often I can issue trading orders?

There is no such limit on ECN accounts.


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What is special about the execution of pending orders at EXNESS Group?

When placing Limit orders in the terminal it is impossible to determine in advance if there are sufficient funds for the collateral (margin) at the time this order is executed. It's possible for there to be insufficient funds for collateral and yet a limit order is sent to the ECN system for execution. Consequently, as soon as the current price for the trading instrument reaches the order price, the order begins to be executed. The company offering services on opening ECN accounts would assume virtually all of the costs associated with the execution of such orders (collateralization costs). Accordingly, in an effort to avoid potential losses, many companies do not submit limit orders to the interbank market system in advance. Rather, they execute them as normal market orders (when the trading instrument's current quote reaches that of the pending limit order). In these cases, the limit order's execution price is unknown, since there is a possibility that the order will be executed at a price worse than that stated in the order.

Our specialists have developed and implemented a unique technology for working with such orders. After a limit order is created in the terminal, the existing verification system continuously monitors the difference between the current market price and the price specified in the order. The trading account's level of the free margin is monitored at the same time. If the limit order price is close to the current market price and there are sufficient funds available to open a limit order, then such an order is sent for execution to one of the participating ECN-sites, i.e., it is entered on the interbank market. Next, the liquidity provider who has received the order for execution decides how the order is displayed in the order book: it is either added to an already existing bid, or it may be represented as a separate position.

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Can you place a pending order inside the spread? Do ECN accounts have Stop Level and Freeze Level?

Yes. In the interbank market your ability to place pending orders depending on the distance between the order price and current market quotes (Stop Level) is not limited.
 Moreover, your ability to change orders depending on the distance from the order price to current prices (Freeze Level) is not limited.

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Why can't I specify Stop Loss and Take Profit parameters before opening a transaction?

Placing any order with Stop Loss and/or Stop Loss parameters is equivalent to placing 3 orders simultaneously. Since ECN accounts require market execution and there are no Stop Levels, it is possible that order placement and SL/TP activation will occur simultaneously due to the order's proximity to the market, price fluctuations, and slippage. Thus, the order would be closed immediately after it is placed. Therefore, Stop Loss and Take Profit levels may only be specified by modifying a position after it has been placed. This rule applies to both market- and pending orders.

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Why can't I open an order when trading on ECN account? Are the Sell/Buy buttons inactive?

It is possible that the specified order volume is smaller than the minimum permitted value of 0.1 lot, or it may be that an investor password was used to access the account.

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Why is the commission size on ECN accounts twice what is indicated on the website?

Commission is charged for both operations (opening and closing transactions); it is deducted from your trading account all at once immediately after a position is opened.


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Why is the commission for one EURUSD lot roughly 6.25 USD when trading on ECN accounts?

Commission is calculated based on the trading volume in millions of US dollars. For currency pairs in which the dollar acts as the quote currency, the trading volume is calculated using the formula: transaction volume * current forex quote. For a "Buy 1 lot EUR/USD" position the transaction size is 100,000 EUR, which corresponds to 125,000 USD, given a EUR/USD exchange rate of 1.25000. Considering the fact that for a trading volume of 1,000,000 USD a 25-USD fee is charged for opening and closing the position, the commission for the transaction would be: 2 х (25 х 125 000 / 1 000 000) = 6.25 USD. The commission is deducted from the trading account all at once immediately after a position is opened.


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Can an ECN account be swap free?

We do not currently offer Swap Free ECN accounts, because liquidity providers perform swaps on behalf of the company.

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How is partner reward calculated for an ECN account?

Partner reward is calculated based on the trading volume on the signed-up client's account. It is calculated for both operations (the opening and closing of a transaction) using the following formula:

Reward amount = Transaction amount in USD × Commission size in USD / 1000000 


The commission size is determined individually depending on the conditions of the partner agreement. The reward is paid once per day for the cumulative trading volume of signed-up clients.

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How does the EXNESS Group generate profit on ECN accounts?

EXNESS makes money on ECN accounts from the difference in the commissions it deducts from the client's account when a position is opened and the commissions EXNESS is charged by liquidity providers. For example, the company charges a client 50 USD for a trade of 1 million USD .The liquidity provider charges the company 40 USD. The company earns 10 USD for every million trades.

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What does it mean that trading participants are anonymous in the ECN system?

The anonymity of the trading participants in the ECN system means that an individual trader, connected to the ECN system through a company offering services on opening ECN accounts or connected directly to the bank, performs his/her operations through this company without specifying any personal information to a liquidity provider.

This broadens the opportunity to use different trading strategies, since all operations are performed on behalf of the company's name and the bank cannot limit the client's trading activity (to such an extent as closing his/her account) due to aggressive trading or any other reason.

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How can I be sure an order was placed on the interbank market and not executed within the EXNESS Group?

The only direct evidence that can be provided is information about exactly where the transaction was executed. You can then contact the indicated broker or bank and request confirmation.

The following is indirect evidence you can use to determine if a particular transaction was submitted to the interbank market.

Of course, ECN-like execution can be simulated, so transparency with respect to liquidity providers remains crucial. No one liquidity provider (bank or broker) would permit the unfounded use of its name or logo.

  1. Information about liquidity providers. A list of the EXNESS Group's liquidity providers is provided on our website. If a company offering services on opening ECN accounts does not provide information about its liquidity providers, saying that it has concluded a confidentiality agreement with each of its providers, the likelihood of fraud is great, because the quality of these services is in part measured by the credibility of its liquidity providers.
  2. Trading conditions:

    • the spread cannot be fixed; it should rather be tight.
    • no requotes — this is the most important indicator, since requotes are not possible during order execution on the interbank market.
    • the presence of slippage, if the company claims of no slippage on ECN accounts; this means that orders are executed according to the Market Maker's rules.
    • leverage should be less than on Market Maker accounts.

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I placed an order inside the spread, but my transaction is not displayed in the order book. Why?

Your order will be in the order book if it has a significant volume (1 million or more currency units). Moreover, it may be combined with similarly-priced orders from a liquidity provider's other clients and end up in the order book as part of a larger-volume combined order.

Placing an order inside the spread primarily improves trading conditions for the client. However, it does not imply the ability to influence the market by placing order volumes of 10-20 thousand currency units.

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